Gwen provides leadership and direction for all customer touch-points within GMT’s Parcel Spend Management solution. Areas of responsibility include customer onboarding, customer service, invoice automation and validation, network optimization, spend analytics and contract management. Gwen has over 25 years of experience in the parcel transportation industry. Prior to joining GMT, Gwen spent 12 years in various IT roles in billing and shipping automation software at FedEx before she joined GMT in 2004. Gwen holds a Master of Business Administration Degree from the University of Memphis and a Bachelor of Administration Degree in Management Information Systems from the University of Memphis. If you can’t find Gwen in the office, look for her on the Tennessee River with her family and friends.