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COVID-19 Response

March 25, 2020

A Letter from Our CEO

This is an unprecedented time in our nation’s history. The World Health Organization (WHO) declared the outbreak of COVID-19 a pandemic. Confirmed cases continue to rise in the United States. Businesses are closing and “stay at home” orders are increasing state by state.

We want to extend our deepest sympathies to those whose health and well-being has been compromised by the Coronavirus outbreak. The safety of our clients, employees and their loved ones is our top priority. That’s why we’ve taken appropriate actions to ensure the safety of our employees and continuity of service to our clients. Our team is working remote from home and is fully equipped to support our clients in navigating their parcel networks through this tumultuous period.

We have implemented a no travel policy and have sadly canceled our Parcel Summit 2020. Every year, we look forward to connecting with our clients at the Summit but we would never jeopardize the safety of our clients and team. One of the most important things we can do during this unprecedented time is trust the guidelines from certified public health officials and prioritize social distancing. Instead, we are planning webinars that we know will deliver valuable content during the challenging days ahead.

Collaboration has been key to our success. Our team is not wavering in our commitment to share our expertise and deliver solutions to help you in the coming days and months ahead.

Stay Safe,

Craig Russell
Founder and CEO

Parcel Summit 2020 Canceled


Virtual Offerings Available

In the interest of everyone’s health and safety, we did not hold the Parcel Summit 2020 due to the COVID-19 outbreak. At the time of this decision, recommendations by the Centers for Disease Control and Prevention (CDC) urged Americans to cancel or post-pone events of 50 or more people.

In the absence of 2020’s Parcel Summit, we hosted two webinars that provided relevant and valuable content amidst this time of crisis. We welcomed Cleveland Research Center’s Senior Analyst, Chris Johnson, to share information about the state of the transportation market, including economic impacts of COVID-19. Our second webinar presented the findings of our annual Benchmark Report, highlighting data around the latest parcel trends and top challenges shippers are facing. We hope you’ll check them out below.

Operational Adjustments

GMT is committed to providing the same standard of service we’ve always provided to our clients. Now more than ever, our clients need support to navigate their parcel networks during this dynamic and tumultuous time. We’ve implemented the following procedures to ensure continuity of service to our clients.

  • COVID Planning and Communication Task Force: A task force of executive leaders is meeting regularly to stay up to date with recommendations by the CDC and continually assess COVID-related risks and required internal/external communications.
  • Work from Home Policy: All individuals who are not deemed to be in ‘critical positions’ are required to work from home. Individuals in critical positions have job functions that cannot be performed remotely and have been notified and must adhere to specific office guidelines, which are outlined below.
  • Office Sanitization: For the safety of personnel in critical positions who are required to come into the office to perform necessary functions, GMT has implemented the following practices: Employees must wash their hands before entering the office, they must work in their individual office with the door closed, no guests are allowed, use of conference rooms is not permitted, employees must remain 6 feet apart, and the cleaning staff has increased their daily sanitization process. Facemasks are required in a common areas of the office.
  • Travel Policy: All non-essential business travel is prohibited by GMT. If any employee travels to any country listed under a CDC travel advisory, the employee must stay home for at least 14 days.
  • Employee Illness Policy: Any employee (or employees with sick family members in the same household) is instructed to self-quarantine at home. If an employee tests positive for COVID-19 or has been exposed, they must self-quarantine at home for a minimum of 14 days after diagnosis.

A comprehensive document outlining all of GMT’s COVID-19 procedures and policies has been distributed directly to our clients through their account management team.


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